The Bearkat Ticket Office is in Woodforest Bank Athletic Center located at 2212 Avenue I, Suite 180, and is open Monday through Friday from 8:00 a.m. to 5:00 p.m. Call or text the Athletic Ticket Office by phone at (936) 294-1729 or email at


Purchasing Tickets via Credit Card

Tickets may be purchased by credit card in a variety of convenient ways:

  • Using the Ticket Central portal of
  • In person at the Bearkat Ticket Office
  • Over the phone by calling or texting 936.294.1729
  • Or at the gate prior to any athletic event.

All tickets purchased via credit card will be processed by Neulion/JumpTV (SHSU's ticketing software provider)...on your credit card statement your ticket purchase will show up "JumpTV SHSU Athletics."


Accepted Credit Card Payment Methods

SHSU Ticket Office ONLY
Accepted Credit Cards: Visa, Mastercard, Discover and American Express


Purchasing Tickets via Check

Tickets may be purchased by check ONLY at the Bearkat Ticket Office during normal business hours. NO checks will be accepted on-site at any athletic event. Checks should be made out to "SHSU Athletics".

Non-Ticketed Events

Sam Houston State Athletics does not ticket for the following sports: 

  • Women's Soccer
  • Women's Bowling
  • Track & Field
  • Men's & Women's Golf
  • Women's Tennis

Admission if FREE and open to the general public.

Online Ticket Orders

Online sales are cut off four hours prior to the start of an event . Tickets are available at any event ticket window based on availability. If you do not see a message that the event is sold out, come to the event venue to purchase tickets. Also, you can call 936-294-1729 to purchase tickets at any time during business hours, or before the event begins.

If tickets are ordered less than seven days before the event they automatically go to Will Call and will not be mailed. Will Call tickets may be picked-up at the event venue prior to the game. Please contact the Bearkat Ticket Office with any questions.

Away Game Ticket Information

Tickets for all conference away games can be purchased through the opponent's ticket office.

For non-conference games, an allottment is generally given to Sam Houston State through the official game agreement signed by both schools. Call or email the Bearkat Ticket Office for availability.

For premium games, NCAA post-season or playoff games, ticket orders will be allotted to members of the Bearkat Champions Fund based on benefit levels first, season ticket holders that are not members of the Bearkat Champions Fund second, then general public based on availability.

Refunds, Exchanges or Cancellations

All sales are final. There are no refunds, exchanges or cancellations on tickets ordered through the Bearkat Ticket Office. Refunds will not be issued due to a time or date change, but the ticket will remain valid for the game if it is made up at a later time. If a game is postponed due to inclement weather, patrons' tickets will be honored at the newly scheduled date or time. In the event a regulation game defined by the NCAA is not played due to weather, Act of God, or any other reason, then the ticket will NOT be subject to any refund but will constitute a rain check that can be either (1) used for admission to the rescheduled game, if any, or (2) exchanged for a ticket of equal or lesser value for any regularly scheduled Sam Houston Men's Basketball home game with in the same season.

Replacement Ticket Policy

Please handle your tickets with care. The Bearkat Ticket Office will charge a fee for re-printing any tickets. This includes tickets that are lost, stolen or left at home. If the original tickets are returned to the Athletic Ticket Office within 5 days of the event, a refund will be made for the re-printing fee. This service is available to season ticket holders and single-game mail orders, telephone and on-line buyers of record. Washed tickets will be replaced without charge if remaining portions can be recognized and the location can be identified.

Accessible Seating

Sam Houston State Athletics has accessible seating availability at all sporting events. Contact the Athletic Ticket Office at 936-294-1729 to purchase accessible seating. Accessible seating is not available for purchase online.

Greek Letters

Greek Letters are allowed inside venues for Bearkat Athletic events. Greek Letters must be brought into the stadium before gates open to the public. Greek Letters must stay up until the end of the game and may not be taken out during the game. There will be a designated spot at each venue for letters to be placed. Greek letters are not allowed in the general seating areas at any venue.

Reselling of Tickets

Sam Houston Athletics does not help resale tickets. It is prohibited to resell tickets on University property at all athletic events.